Penny Bailey
Branch Manager and Administrator of FinanceGenius
Magnify Credit Union
Lakeland, Florida
“FinanceGenius’s program has significantly sped up and streamlined our loan process, making us more efficient. The system is easy to use and consolidates all aspects of the process from application to approval to close. Our flow is improved and we now make better loan decisions than we could before–and it lets us decision more loans in one day. It has centralized our lending which makes for better loans.
Because our decisioning process time is so much quicker, many applicants and dealers are getting approval or denial from us the same day rather than 48 hours or longer, which obviously they like much better.
FinanceGenius’s e-doc capability allows us to accommodate members who’ve moved but still want to finance through us. Members download documents, print, sign, and send to us, and they never have to step inside the credit union to close their loan.
FinanceGenius’s process is very easy to learn and use; information is clearly set up. The training is great – very hands-on with good follow through. If we ever have a question all we have to do is call and we can train immediately.
The customer service we get is excellent–a 10 on a scale of 1- 10! If I call with a question I get an answer immediately.
All of our FSRs absolutely love FinanceGenius – it makes their job easier!”
Ben Kuss
Vice President of Lending and Sales
Sky Federal Credit Union
Livingston, Montana
“Since we’ve started using FinanceGenius we produce more loans now with two lenders than we were with seven lenders using our previous system. Everything is right here on the FinanceGenius platform—its assembly-line process lets us get everything done in a timely fashion and we can process a loan from start to finish in one day rather than two or three.
FinanceGenius’ system is user-friendly and the training we received made it easy to learn. Their staff is a joy to work with because they’re so quick to respond and work with us to customize the system the way we want it.
We wanted to provide more convenience for our members and the FinanceGenius platform has done that. Members like the simplicity and the fact that they don’t have to take time off work and drive to a branch to apply or close—they can call in, apply on line, and we can do everything over the phone . Our customers love that, especially since here in Montana we have nine months of winter!”
